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Advertisers cannot directly modify or cancel campaigns after approval. Handle according to this guide when advertisers make requests.

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Editing Campaigns

Advertisers may request changes to period or targeting for approved campaigns.

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Editable Items

StatusEditable Items
BookedTitle, period, targeting
LiveTitle, end date extension, targeting
PausedTitle, end date extension, targeting

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Non-Editable Items

The following items cannot be changed after campaign approval.
  • Ad product
  • Budget
  • Billing type
If budget or ad product changes are needed, guide the advertiser to book a new campaign.

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How to Edit

  1. Click the menu (⋯) on the campaign detail screen.
  2. Select Edit.
  3. Modify the desired items.
  4. Click the Save button.

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Pausing Campaigns

Advertisers may request to pause campaigns. Only Booked or Live campaigns can be paused.

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Pause Effects

  • Ad delivery stops immediately.
  • Budget spending stops.
  • Campaign end date does not change.
The campaign will auto-end when the end date passes even while paused. Inform advertisers of this.

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How to Pause a Campaign

  1. Click the menu (⋯) on the campaign detail screen.
  2. Select Pause.
  3. Enter the campaign name to confirm.
  4. Click the Pause button.

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Pausing Individual Creatives

You can also stop delivery of specific creatives rather than the entire campaign.
  1. Click a creative on the campaign detail screen.
  2. Click the Pause button.
  3. Only that creative stops delivery.

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How to Resume

  1. Click the menu (⋯) on the paused campaign detail screen.
  2. Select Resume.
  3. Campaign returns to its previous status.

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Cancelling Campaigns

Advertisers may request to cancel approved campaigns. Campaigns in Booked, Live, or Paused status can be cancelled.

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Before Cancelling

  • Cancelled campaigns cannot be restored.
  • Card payment campaigns automatically refund unused budget.

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How to Cancel

  1. Click the menu (⋯) on the campaign detail screen.
  2. Select Cancel.
  3. Review and enter the final settlement amount.
  4. Enter the campaign name to confirm.
  5. Click the Cancel button.
  6. Cancellation notification is sent to the advertiser.

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Refund Processing

Payment MethodRefund
Card PaymentUnused budget auto-refunded
Manual PaymentUnused amount excluded from settlement

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Duplicating Campaigns

Quickly create a new campaign with the same settings as an existing one.

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How to Duplicate

  1. Click the menu (⋯) on the campaign detail screen.
  2. Select Duplicate.
  3. A duplicated campaign is created in Draft status.
  4. Set the budget and other required fields, then submit.

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What Gets Duplicated

ItemDuplicated
Ad ProductYes
TargetingYes (if still valid)
Frequency CapYes
Payment TypeYes
Contact InfoYes
CreativesYes (valid creatives only, requires re-review)
If categories or groups in the original campaign’s targeting have been deleted/deactivated, that targeting will be reset. Always verify targeting settings after duplication.

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What Gets Reset

ItemValue After Duplication
Budget0 (must be set)
Start Date7 days from current date
End DateStart date + original campaign duration
TitleOriginal title + unique ID
StatusDraft
Creative StatusUnder Review (requires re-review)

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Creative Duplication Rules

  • Rejected or deleted creatives are not duplicated.
  • All duplicated creatives are set to Under Review status and require re-review.
  • Creatives incompatible due to ad unit changes are excluded.

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Cannot Duplicate When

Campaigns cannot be duplicated in these cases:
  • Ad product has been deleted
  • Ad product’s unit set is missing or needs modification

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Revoking Creative Approval

If issues are found with approved creatives, you can revoke approval.
  1. Click a creative on the campaign detail screen.
  2. Click the Reject button.
  3. Select the rejection reason.
  4. Creative status changes to Rejected.
  5. Rejection notification is sent to the advertiser.
If no approved creatives remain in the campaign, ads will not display.

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Creative Destination Settings

Configure how the destination URL opens when a creative is clicked. Set on the creative registration or edit screen.

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Browser Options

OptionDescription
Default BrowserOpens in device’s default browser (default)
In-App BrowserOpens in app’s internal browser without leaving the app

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Platform Behavior

PlatformDefault BrowserIn-App Browser
iOSNavigates to Safari or default appUses SFSafariViewController
AndroidUses Chrome Custom TabsUses Chrome Custom Tabs
WebOpens in new tabNavigates in current tab
Android uses Chrome Custom Tabs for both options, so behavior is identical. On iOS, selecting in-app browser keeps users in the app, reducing bounce rates.

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WebView Environment Notes

Even for native apps, if ads are displayed via WebView, additional publisher implementation is required for in-app browser behavior.
  • iOS: Set useInAppBrowser: true during SDK initialization and implement WKNavigationDelegate
  • Android: Implement shouldOverrideUrlLoading in WebViewClient and integrate Custom Tabs
Without a bridge implementation to intercept link clicks and open them in the in-app browser, pages will navigate within the WebView or open in an external browser regardless of settings. If the destination URL is an app scheme (e.g., kakao://, instagram://), it navigates directly to that app regardless of in-app browser settings. In-app browser only supports HTTP/HTTPS URLs.

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Preview Creatives on Test Device

See how ads will look on actual devices. Register a test device to preview creatives on that device.

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Registering Test Devices

  1. Click Test Devices from the profile menu (top right).
  2. Click the Add Device button.
  3. Enter the following information:
    • Device Name: Name to identify in console (2-30 characters)
    • ADID: Device’s advertising identifier (UUID format)
  4. Click the Add button.

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How to Find ADID

ADID (Advertising ID) is an advertising identifier assigned per device. Android
  1. Open the Settings app.
  2. Navigate to Security and Privacy > Other Privacy Settings.
  3. Select Ads.
  4. View the Advertising ID.
Install AAID - Find your Google Advert app to copy ADID to clipboard. iOS (IDFA)
  1. Open the Settings app.
  2. Navigate to Privacy & Security > Tracking.
  3. Verify app tracking permissions are enabled.
Install Get My IDFA app and allow tracking to copy IDFA to clipboard.
iOS requires user tracking consent per ATT (App Tracking Transparency) policy. If tracking is denied, the advertising identifier cannot be accessed.

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Running Preview

  1. Click the View on Device button on the creative preview screen.
  2. Select a registered test device.
  3. Click the Preview button.
  4. Launch the app on the selected device to see the creative.

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Supported Environments

Preview uses the device’s advertising identifier (ADID/IDFA). The following SDK versions or higher are required:
PlatformMinimum Version
Android1.3.1
iOS1.3.0
Flutter1.1.1
React Native1.1.1
WebAny version (requires ADID)
For unsupported versions, the preview button is disabled with a guidance message.

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Limitations

ItemDetails
Valid DurationMust verify within 5 minutes of preview setup
Device RegistrationDevice ADID must be pre-registered
App LaunchMust launch the app fresh after preview setup for creative to display

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Next Steps

Campaign Notifications

Check notifications sent during campaign operations.

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FAQ

Budget cannot be changed for approved campaigns. If budget changes are needed, guide the advertiser to book a new campaign.
The campaign auto-ends. Pausing doesn’t extend the end date, so extend the end date first if needed.
This happens when categories or groups in the original campaign’s targeting were deleted/deactivated. Verify targeting settings after duplication.
Verify the ADID is correct, it’s within 5 minutes of preview setup, and you launched the app fresh. The preview button is disabled for unsupported SDK versions.